Here at Educate.ie (Walsh Educational Books Ltd) we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
How will we use your personal information?
If you use a contact form on our sites, for example to ask us a question, or to query the status of an order, you will be asked to supply us with your name and an email address so that we can reply to your enquiry. We don’t store this name and email address for more than 12 months from the time you first contact us, unless you contact us again within that time. After 12 months, your personal information from using one of our contact forms is deleted from our server. We never share your personal data with anyone else, or use your email address to contact you for any other reason, without your consent.
Will we use your email address to send you other types of emails and offers?
If you are a teacher or school, we may contact you if you have purchased an Educate.ie textbook, paper or product within the last 2 years, but this will only ever be in relation to a similar product. We may also contact you if you have subscribed to our mailing list via a promotion or one-click subscription from Educate.ie or an Educate.ie affiliated site. We will not send you marketing or other information emails without your consent. And of course, after that, you can unsubscribe from those emails at any time.
What happens to your personal information when you register an account on Educate.ie (to buy books) or on Educateplus.ie (to access online resources)?
Any personal information (for example, your name, your email address, your postal address, or your phone number) submitted on our sites is stored securely on our servers for as long as you choose to use that service. We will delete your personal data at any time if you ask us to. If you haven’t logged in to an account on one of our sites for more than 3 years, we will delete your account, but you can open a new account any time you wish.
What about your passwords?
Your log in passwords are encrypted on our server – this means we never see or have access to your passwords after you submit them on our sites.
What are "cookies" and how does Walsh Educational Books Ltd use them?
What other information do we log when you visit our sites?
When you access our sites, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Do we ever share your personal information with anyone else?
Walsh Educational Books Ltd only shares personal information with other companies or individuals outside of Walsh Educational Books Ltd in the following limited circumstances:
- Your credit card details
- Your delivery details
- Your ebook app log in details
- Your language class log in details
- In the case of legal requests
Finally, we may be legally required, if requested, to share information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request (b) enforce applicable Terms of Service, including investigation of potential violations thereof (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Walsh Educational Books Ltd, its users or the public as required or permitted by law.
What happens if you visit a link to a site outside of Educate.ie or Educateplus.ie?
We do not have control over the sites displayed as links from within our various services, for example an external site listed as a project research resource on Educateplus.ie. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
How secure is your personal data on our servers?
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures. We restrict access to personal information to Walsh Educational Books Ltd employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination of their employment and criminal prosecution, if they fail to meet these obligations.
What if you have a complaint or a concern about how your personal data is used?
When we receive formal written complaints at this address, it is Walsh Educational Books Ltd’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Walsh Educational Books Ltd and an individual.
What happens in the case of a data breach?
In the highly unlikely event of a data breach, Walsh Educational Books Ltd will notify the Data Protection Commissioner of all data breaches without undue delay and where feasible within 72 hours. If the breach is likely to result in high risk to affected customers we will inform those customers without undue delay.
Walsh Educational Books Ltd
Republic of Ireland